Privacy Policy

Last updated: July 6, 2026

 

This Privacy Policy explains how Mahantam RX Inc. d/b/a Nate's Pharmacy collects, uses, shares, and protects information through its website, online store, customer communications, and related services.

 

1. Scope

  • This Policy applies to information collected through our website, online store, customer service communications, marketing communications, pickup, delivery, and shipping services.
  • This Policy does not replace our HIPAA Notice of Privacy Practices for protected health information related to prescriptions, pharmacy services, patient care, insurance, pharmacist consultations, or other regulated pharmacy records.

 

2. Information We Collect

  • Contact information, including name, email address, phone number, billing address, shipping address, pickup details, and delivery details.
  • Order information, including products viewed or purchased, order history, payment status, pickup or delivery status, shipping status, returns, refunds, and customer service records.
  • Account information if you create an account, including login credentials, account preferences, and saved settings.
  • Website and device information, including IP address, browser type, device type, pages viewed, referring pages, approximate location, cookies, pixels, analytics identifiers, and similar technologies.
  • Communications you send to us, including website forms, email, phone, text messages, and customer service inquiries.
  • Pharmacy-related information you choose to submit for prescription, refill, transfer, consultation, delivery, or other pharmacy services. This information may be protected health information and is handled according to applicable pharmacy privacy rules and our HIPAA Notice of Privacy Practices.

 

3. How We Use Information

  • Process, confirm, fulfill, deliver, ship, refund, or manage orders.
  • Verify identity, order eligibility, delivery eligibility, payment status, address accuracy, age where applicable, product restrictions, prescription validity, and pharmacy service eligibility.
  • Communicate about order status, product availability, pickup readiness, delivery or shipping issues, returns, refunds, and customer service requests.
  • Provide pharmacy services where applicable and as permitted by law.
  • Operate, maintain, secure, personalize, troubleshoot, and improve the webs ite and customer experience.
  • Prevent fraud, abuse, unauthorized access, chargebacks, and improper activity.
  • Comply with laws, regulations, subpoenas, audits, professional obligations, payment network rules, pharmacy recordkeeping requirements, and other legal obligations.
  • Send marketing communications only where permitted and subject to applicable consent and opt-out requirements.

 

4. Protected Health Information

  • Prescription, medication, insurance, patient care, and pharmacist consultation information may be protected health information under HIPAA and related laws. Our use and disclosure of protected health information is governed by our separate HIPAA Notice of Privacy Practices.
  • Do not use website forms for emergencies or urgent medical questions. For emergencies, call 911. For medication-specific questions, call the pharmacy or consult a licensed healthcare professional.

 

5. Sharing Information

  • We may share information as reasonably necessary with website, e-commerce, hosting, payment, fraud prevention, analytics, communications, customer service, delivery, and shipping providers.
  • We may share pharmacy-related information with pharmacy system vendors, prescribers, insurers, pharmacy benefit managers, healthcare providers, delivery partners, and other parties involved in pharmacy services, as permitted or required by law.
  • We may share information with professional advisors, insurers, auditors, regulators, law enforcement, courts, or government agencies where permitted or required.
  • We may share information with successors or parties involved in a potential business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable legal restrictions.
  • We do not sell protected health information. We do not use protected health information for advertising except as permitted by law and with any required authorization.

 

6. Cookies, Analytics, and Advertising

  • Our website may use cookies, pixels, analytics tools, and similar technologies to operate the site, remember preferences, measure performance, improve the customer experience, prevent fraud, and support marketing where permitted.
  • You can adjust browser settings to limit cookies, but some website features may not function correctly.
  • Important implementation rule: do not configure advertising pixels, analytics tools, retargeting tools, or session replay tools to receive prescription information, medication names, refill information, patient notes, dates of birth, insurance information, consultation content, or other protected health information unless reviewed and approved by legal/compliance counsel.

 

7. Payments

  • Payments are processed by third-party payment providers. We do not intentionally store full credit card numbers on our website systems. Payment processing is subject to the payment provider's terms, privacy practices, and security standards.

 

8. Email, Text Messages, and Marketing

  • If you opt in to marketing emails or text messages, we may send promotional or informational messages where permitted by law. Message and data rates may apply for text messages.
  • You may opt out of marketing communications at any time. Transactional or service-related communications, including order and pharmacy service communications, may still be sent where permitted.
  • Marketing consent should be collected separately from prescription care communications and should not be required as a condition of receiving pharmacy services.

 

9. Data Security and Retention

  • We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, payment system, email, text message, or electronic transmission is completely secure.
  • We retain information as long as reasonably necessary for the purposes described in this Policy, including business, legal, tax, pharmacy, professional, fraud prevention, and recordkeeping needs.

 

10. State Privacy Requests

  • Depending on where you live, you may have rights to request access, correction, deletion, portability, opt-out, or restriction of certain personal information. These rights may be limited by pharmacy, healthcare, fraud prevention, legal, tax, and recordkeeping requirements.
  • To make a request, contact us using the information below.

 

11. Children's Privacy

  • The website is not intended for children under 13. We do not knowingly collect personal information from children under 13 through the website. Pharmacy services for minors are handled in accordance with applicable law and professional standards.

 

12. Contact

  • Mahantam RX Inc. d/b/a Nate's Pharmacy, 376 Van Brunt St, Brooklyn, NY 11231. Phone: (718) 797-0200. Fax: (718) 797-5090. Add the official customer-service email only after it is confirmed.