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Last updated: July 6, 2026
This Policy explains pickup, local delivery, and shipping for eligible orders from Mahantam RX Inc. d/b/a Nate's Pharmacy.
Eligible orders may be picked up at 376 Van Brunt St, Brooklyn, NY 11231 during posted business hours after we confirm the order is ready.
Bring order confirmation and valid identification. For prescriptions, controlled substances, age-restricted items, insurance-related items, or other regulated products, additional verification may be required.
Local delivery may be available for eligible orders within our service area, subject to product eligibility, staffing, weather, route capacity, payment status, order minimums, address verification, identity verification, pharmacist review, and applicable law.
Eligible non-prescription retail products may be shipped within the United States where permitted. Shipping options, rates, and estimated delivery times are shown at checkout when available. We do not guarantee carrier delivery dates or times.
Not all items are eligible for pickup, delivery, or shipping. Restrictions may apply to prescription medications, controlled substances, age-restricted products, regulated products, hazardous materials, cold-chain or temperature-sensitive items, medical devices, diagnostic products, high-value items, oversized items, and products restricted by state or local law.
Prescription delivery or shipping, where offered, is subject to pharmacist review, patient identity verification, prescription validity, prescriber instructions, insurance requirements, payment status, patient safety considerations, controlled substance laws, address eligibility, product stability, and all applicable pharmacy laws.
Submitting a request online does not guarantee that a prescription can be filled, delivered, or shipped.
Recommended publish-ready standard for retail orders: eligible online retail orders are typically processed within 1-2 business days, subject to product availability and pharmacy workload. Confirm this operationally before launch.
Prescription-related requests may require prescriber contact, insurance review, pharmacist review, patient confirmation, or additional documentation.
Some orders may require handoff, signature, adult signature, ID check, pharmacist consultation, or other verification. We may refuse to leave certain products unattended.
If delivery cannot be completed, we may attempt to contact you, reschedule, return the order to the pharmacy, cancel the order, or charge additional delivery fees where permitted.
Customers are responsible for providing accurate, complete, and accessible delivery or shipping information and for being available when required.
We are not responsible for delays, failed delivery, theft, spoilage, loss, or extra costs caused by incorrect addresses, inaccessible locations, missing apartment numbers, building restrictions, customer unavailability, or carrier issues.
For shipped orders, risk of loss may pass to the customer when the order is delivered to the carrier, except where prohibited by law. For local delivery, risk may pass upon confirmed delivery, handoff, or delivery to the address provided, depending on the item and applicable law.
We may cancel, hold, modify, or refuse any order for reasons including inventory issues, pricing errors, payment problems, suspected fraud, safety concerns, age or identity verification failure, shipping restrictions, prescription issues, regulatory requirements, or professional judgment.